Substitution Policy

Substitution Policy

At PampangaFlowerShop.com, we are committed to delivering your flowers and gifts on time and in perfect condition. While we aim to ensure that your selected item matches the exact product displayed, there may be instances where substitutions are necessary due to seasonal availability or supply limitations. Rest assured, any substitutions made will be of equal or greater value to maintain the quality and integrity of your order.

Flowers and Plants:

For flower arrangements and potted plants, certain types of flowers or plants may need to be substituted while maintaining the overall design and color scheme. Our primary goal is to replicate your chosen arrangement using similar flowers or plants that uphold the original aesthetic and value. For single-type arrangements, there may be color substitutions, but we ensure the beauty and style of the arrangement are preserved.

Gift Items:

For gifts such as chocolates, cakes, and other specialty items, some components or containers may be substituted based on availability. Whether it’s a premium chocolate brand or a particular gift item, we guarantee that any replacement will be of equal or higher quality to meet your expectations. We will always strive to maintain the overall theme and value of the original selection.

Containers:

Occasionally, containers such as baskets, vases, or trays may be substituted due to availability, but rest assured that they will always complement the design and quality of the gift.

Our priority is to ensure that you have a seamless experience, and we will always maintain the visual appeal, quality, and value of your order. If you have any specific preferences or concerns regarding substitutions, please don’t hesitate to contact our customer service team, and we’ll do our best to accommodate your needs.

Thank you for trusting PampangaFlowerShop.com for your gifting needs. We value your business and are committed to delivering satisfaction and delight with every order.